Sling TV's Best Toll-Free/800 Customer Phone Number The advantage of both these options is that you will have a transcript of your conversation, which can be very useful if you have to escalate your case. Sling TV does provide a live chat option, as well as the ability to get in touch via social media. If a second call doesn't work, try a different contact method. You may be lucky and the next person who answers your call might be able to better understand your situation and provide you with a resolution. Some customer service representatives have more experience and are better trained than others. This information can be useful as you pursue your case with Sling TV. If you did not take notes, jot down what you remember from the conversation. The first thing you should do is review the notes you took during your original call. If you get off the phone with Sling TV customer support and feel as though your questions were not answered or your issues are not resolved, don't fret. What Should You Do If You Have an Unsuccessful Call with Sling TV? Similarly, if you are streaming Sling TV over a malfunctioning or incompatible device, you'll have to buy a new device or get an existing one repaired. While a sling TV customer service representative can work with you to determine the source of a problem with consistent streaming, you'll have to work with your Internet provider if the issue is with your home or business connectivity. Sling TV streams over your Internet connection. This may mean that some areas will not have access to certain shows and events or will have to pay a premium to view this content. Sports teams, movie studios, television studios and other content creators ultimately decide how their content is disseminated to the public. These include:Īccess to certain types of content. What Can't Be Resolved With a Call to Sling TV Customer Service?īecause of the nature of the Sling TV product, there are specific concerns that cannot be resolved by a customer service agent. What Kind of Issues can a Sling TV Customer Service Representative Resolve?Ī Sling TV customer service representative can resolve many issues, including billing disputes, starting an account, changing or canceling an account, as well as technical issues with the sling mobile app, streaming service or devices. If you plan to leave the country, and you have a Sling TV subscription, contact Sling TV customer service before your trip or move. This is because the website for sling TV seems to not work outside the United States. Some consumers have mentioned that they have had difficulty trying to cancel or adjust service if they have left the U.S. Unfortunately, this may be an industry-wide issue, rather than an indicator of poor customer service on the part of Sling TV.Ĭurrently, Sling TV operates in the United States and Puerto Rico. Much of it, however, seems to focus on the difficulty of ensuring access to specific types of content, such as sporting events. Unfortunately, there are a lot of complaints about Sling TV's customer service. How do Consumers Feel About Calling Sling TV Customer Service? Have pen and paper handy so you can take notes during your conversation. If you are calling for tech support, make sure you are near your TV or mobile device so that you can work with the Sling TV support agent to troubleshoot. If you are contacting Sling TV about a billing issue, have your account dashboard pulled up online and any needed documentation, such as a credit or debit card statement, handy. Make sure you have what you need to complete a successful call. Support is available every day of the week. If you are a current customer, Sling TV asks that you visit its customer support page and answer a few questions online before being provided with Sling TV's customer support number.Įnsure that you are calling during Sling TV's business hours, which are 8:00 AM - 1:00 AM Eastern. Sling TV has a separate number for new customers who are interested in starting service. Make sure you are calling the correct number. There are several things you can do to get your Sling TV questions answered and issues resolved in a quick and professional manner: People call Sling TV customer support for a range of reasons, including:īest Practices for Calling Sling TV Customer Service Why Do People Call Sling TV Customer Support? With 2.59 million subscribers in the U.S., it isn't surprising that Sling TV gets a lot of customer service calls each day. Sling TV is an Internet television service that allows users to stream cable television channels without needing to pay for full cable service in their homes or places of business.
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